Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for a fast and secure checkout experience.
Is it safe to shop on your website?
Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. Your security is our top priority.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us immediately. Once an order has been processed and shipped, we cannot make changes, but you can return items according to our return policy.
Do you offer gift cards?
Yes! Gift cards are available and make the perfect gift for any occasion.
Shipping & Delivery
How long will delivery take?
Standard delivery typically takes 5-10 business days after dispatch. Express delivery (2-5 business days) is available for most items. Large furniture pieces may require additional time.
Do you ship internationally?
We currently ship throughout the UK. For international shipping inquiries, please contact us.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery progress.
What if I'm not home when my order arrives?
The courier will typically leave a card with instructions for redelivery or collection. For large items, we recommend arranging a delivery time when someone will be home.
Products & Assembly
Do your furniture items require assembly?
Most of our furniture arrives flat-packed and requires assembly. Each item includes detailed instructions and all necessary hardware. Assembly time varies by product (typically 30 minutes to 2 hours).
How do the LED lights work on your furniture?
Our LED furniture features smart app-controlled lighting that connects via Bluetooth or USB. Simply download the app, connect to your furniture, and customize colors and brightness from your smartphone.
What are the dimensions of your products?
Detailed dimensions are listed on each product page. If you need additional measurements, please contact us.
Are your products suitable for commercial use?
While our products are designed for residential use, many items are durable enough for light commercial applications. Contact us for specific recommendations.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy on most items. Products must be unused, in original packaging, and in resalable condition. See our Shipping & Returns page for full details.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.
What if my item arrives damaged?
Please contact us immediately with photos of the damage. We'll arrange a replacement or full refund at no cost to you.
Product Care
How do I clean my furniture?
- High-gloss surfaces: Wipe with a soft, damp cloth. Avoid abrasive cleaners.
- Fabric/Velvet: Vacuum regularly and spot clean with mild soap and water.
- Glass surfaces: Use standard glass cleaner.
- LED components: Wipe gently with a dry cloth. Do not use water on electrical components.
How do I maintain LED furniture?
LED lights are designed for long-lasting use. Keep connections clean and dry, and follow the manufacturer's instructions for optimal performance.
Customer Service
How can I contact you?
Visit our Contact page or email us at [your email address]. We typically respond within 24 hours during business days.
Do you have a physical store?
We're an online-only retailer, which allows us to offer competitive prices and a wider selection.
Can I get help choosing the right product?
Absolutely! Contact us with your requirements, and we'll be happy to provide personalized recommendations.
Still have questions? We're here to help! Contact us anytime.