Shipping policy

Processing Time

Orders are processed and dispatched within 1-3 business days (Monday-Friday, excluding UK bank holidays). Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates & Delivery Times

UNITED KINGDOM

- Standard Delivery: £4.99 (3-5 business days)

- Express Delivery: £6.99 (1-2 business days)

- FREE Standard Delivery on orders over £50

EUROPEAN UNION

- Standard Delivery: £14.99 (5-10 business days)

- Express Delivery: £24.99 (3-5 business days)

INTERNATIONAL (USA, Canada, Australia, etc.)

- Standard Delivery: £23.99 (10-20 business days)

Please note: Delivery times are estimates and not guaranteed. Delays may occur due to customs processing, weather conditions, or carrier issues beyond our control.

Order Tracking

All orders include tracking information. Once your order ships, you will receive an email with your tracking number and a link to track your package.

Shipping Address

Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address, please contact us immediately at homewardboundecor@outlook.com

Lost or Damaged Packages

If your package is lost or damaged during shipping:

1. Contact us at homewardboundecor@outlook.com within 48 hours of expected delivery

2. Provide your order number and tracking information

3. We will work with the carrier to resolve the issue

For lost packages, we will file a claim with the carrier and either send a replacement or issue a refund once the claim is approved.

Customs, Duties, and Taxes

For international orders outside the UK and EU, customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping rates and are the customer's responsibility.

Delivery Issues

If your order hasn't arrived within the expected timeframe:

1. Check your tracking information

2. Contact your local post office or delivery service

3. If still unresolved, email us at homewardboundecor@outlook.com

We will investigate and work to resolve any delivery issues as quickly as possible.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, refused delivery, or unclaimed package, we will contact you to arrange reshipment. Additional shipping charges may apply.

Contact Us

For shipping questions or concerns, please contact us at:

Email: homewardboundecor@outlook.com

Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom

Response time: Within 24-48 hours (business days)