Refund policy
Returns & Exchanges Policy
At Homeward Bound Decor, we want you to love your purchase. If you're not completely satisfied, we offer returns within 14 days of delivery.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
Return requested within 14 days of delivery
Items unused and in original condition
All original packaging, tags, and labels intact
Return authorization obtained before sending items back
Free Returns
We offer free return shipping on:
Orders over £200
Faulty or damaged items (reported within 48 hours of delivery with photos)
Items that don't match the product description
Customer-Paid Returns
Return shipping costs are the responsibility of the customer for:
Orders under £200
Sale, discounted, or clearance items
Returns due to customer error (wrong size, colour, or item ordered)
Change of mind purchases
Important: For items over £300, we require tracked and insured return shipping to protect both parties. If an item is lost or damaged in return transit without insurance, the customer is responsible.
Non-Returnable Items
The following items cannot be returned:
Custom or personalized products
Made-to-order items
Sale, discount, or clearance items marked as "final sale"
Items removed from original packaging (where applicable for quality/hygiene)
Items without original tags or labels
Products damaged due to misuse or improper care
Gift cards
How to Request a Return
Step 1: Contact us within 14 days of receiving your order
Email: homewardboundecor@outlook.com
Include your order number, item(s) to return, and reason for return
Step 2: Receive your Return Authorization Number
We'll review your request and provide authorization within 1-2 business days
You'll receive return instructions and our returns address
Step 3: Pack and ship your return
Pack items securely in original packaging
Include your Return Authorization Number clearly visible
Ship to:
Homeward Bound Decor Returns
Unit 160682, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset
BH16 6FH
United Kingdom
Important: Do not send items without a Return Authorization Number
Exchanges
We're happy to exchange items for a different product of equal or lesser value, subject to availability.
Exchanges must be requested within the same 14-day return window
Only one exchange per order
If exchanging for a lower-priced item, the difference will be issued as store credit
No exchanges on sale or discounted items
Same eligibility requirements apply as returns
Refunds
Once we receive and inspect your return:
Refund processing: 5-10 business days after receipt
Refund method: Original payment method
Inspection required: Items must pass our quality inspection
Restocking fees may apply:
15% restocking fee if original packaging is missing or damaged
15% restocking fee for returns due to customer error (wrong item ordered)
No restocking fee for faulty items or our errors
Refund reductions: If returned items show signs of use, damage, or missing components, your refund will be reduced accordingly or may be refused.
Damaged or Faulty Items
If your item arrives damaged or faulty:
Report within 48 hours of delivery with photos
We'll arrange free collection or provide a prepaid return label
Full refund or replacement provided
After 48 hours, we cannot guarantee responsibility for damage
Store Credit Option
Choose store credit instead of a refund and enjoy:
Free return shipping (we'll email you a prepaid return label)
Faster processing (credit issued within 3 business days)
Valid for 12 months from issue date
Return Shipping Tips
Use a tracked shipping service for your protection
Keep your shipping receipt until refund is processed
For heavy items (over 10kg), consider using a courier service for better rates
Package items carefully to prevent damage in transit
Ensure the return address is clearly written on the package
Questions?
If you have any questions about our returns policy, please contact us:
Email: homewardboundecor@outlook.com
Hours: Monday-Friday, 9am-5pm GMT